For Service Department, dial 559-582-0324 and press 3. Please leave a short message with your question or need as this extension is not manned. Your call will be returned ASAP with your questions answered or a requested quote. ALL SERVICE RELATED QUESTIONS OR NEEDS CAN ONLY BE HANDLED BY THIS EXTENSION. International customers can contact us via email at international@vandersteen.com NOTE: VANDERSTEEN AUDIO DOES NOT SELL REPLACEMENT DRIVERS BUT WE HAVE THE ABILITY TO REBUILD MOST DRIVERS.
Click HERE to see our How-To Videos for step-by-step instructions on how to perform common repairs on Model 1, 2 and 3 series speakers including replacing drivers and replacing grill cloths.
In the unlikely event that one of your Vandersteen loudspeakers should ever require servicing, please follow these procedures:
Download the Vandersteen Return Merchandise Authorization Form.
Print the form with the Adobe Acrobat Reader PRINT command
Follow the instructions on the second page of the form regarding troubleshooting and isolating the problem to the speaker.
Once the problem is isolated to the speaker, follow the instructions regarding sending in the speaker or driver for repair.
If you are returning a complete speaker, it must be packed right-side-up in the original packing. The end trays must be placed as shown in the diagram on the RMA Form. Damage to an improperly packed speaker will not be covered by UPS. If you do not have the original packing, please contact Vandersteen Audio about replacement packing.
